You may request a return within 30 calendar days after the date you receive the product. This 30-day policy is a commercial benefit offered by ENITON and does not reduce any cancellation, withdrawal, rejection, repair, replacement, or refund right available under mandatory consumer law.

To meet the 30-day deadline, email your return request before the period expires. Do not send a product back until ENITON confirms the return and provides the correct return instructions.

2. Product condition

You may open the packaging, inspect the watch, and try it on reasonably, in the same way you would inspect a product in a shop. For a change-of-mind return under ENITON’s commercial policy, the watch must not have scratches, impacts, visible wear, alteration, or damage caused after delivery.

Return the watch with its original box, instructions, warranty card if supplied, spare bracelet links, accessories, and gifts included with the order. Protective films should remain in place where they are not reasonably required to be removed for inspection.

Where applicable law allows, ENITON may reduce a refund to reflect loss in value caused by handling beyond what was necessary to establish the product’s nature, characteristics, and operation. This does not apply to a defect, damage, or error attributable to ENITON.

3. How to request a return

Before returning anything, email enitonwatches@gmail.com and provide:

your order number;
the purchaser’s name and email address;
the product you wish to return;
the reason for the return; and
photographs or video where the item is faulty, damaged, incomplete, or incorrect.

After review, ENITON will provide confirmation, the correct return address, and shipping instructions. Do not send a return to the address printed on the original parcel label unless ENITON specifically authorises it. An unauthorised return may be delayed or may not be identifiable.

After ENITON approves the return, dispatch the product within 14 calendar days. If you miss this period, contact us again so that we can confirm whether the return remains eligible. A statutory return deadline that gives you greater rights will prevail.

4. Return shipping cost

For a change of mind, incorrect size or colour choice, duplicate order, or another reason not caused by a product fault or ENITON error, the customer pays the return shipping cost.

If the product is faulty, materially different from its description, damaged in transit, incomplete, or incorrectly supplied, ENITON will pay the reasonable standard return shipping cost where a return is required.

You must obtain confirmation before returning the product and use the return method instructed by ENITON. Unauthorised express shipping, insurance, customs charges, or other extra services will not be reimbursed unless ENITON agreed to them in advance or applicable law requires reimbursement.

We recommend using a tracked service and keeping proof of dispatch. The party responsible for the return shipment under applicable law also bears the related transit risk until delivery.

5. No return processing fee

ENITON does not charge a restocking fee or separate return processing fee. This does not prevent deduction of an actual, customer-responsible interception or shipping charge described in this policy, or a lawful deduction for diminished value caused by excessive handling.

6. Exchanges

For ordinary change-of-mind reasons, ENITON does not process a direct exchange. Return the eligible product for a refund and place a new order for the preferred item.

For a product fault, shipping damage, missing item, or incorrect item, ENITON may offer repair, replacement, reshipment, or refund depending on the circumstances, stock availability, and your rights under applicable law.

7. Refund amount and timing

After the returned product is received and passes inspection, ENITON will initiate the approved refund to the original payment method within 1–5 business days. Your bank or payment provider may take additional time to credit the funds.

Refunds are based on the amount actually paid for the returned product. Where mandatory law requires a faster refund or requires ENITON to refund before inspection, that legal requirement will apply.

Free standard outbound shipping has no refundable charge. If you voluntarily paid for an expedited delivery upgrade, that additional upgrade charge is normally non-refundable, except where the return results from ENITON’s error, the delivery service was not provided as agreed, or applicable law requires otherwise.

8. Faulty, damaged, incomplete, or incorrect products

Please report a product that arrives faulty, damaged, incomplete, or incorrect as soon as possible, preferably within seven calendar days, and include the evidence listed above. This helps us investigate and preserve a claim against the carrier. It does not limit rights that cannot legally be limited.

Do not discard the product, packaging, shipping label, or included items until ENITON confirms the next step.

9. Cancelling before delivery

Before export customs clearance, ENITON may try to intercept a parcel. Cancellation is effective only after the carrier confirms successful interception.

For a customer-requested cancellation not caused by ENITON, the customer is responsible for the carrier’s actual interception charge where permitted by law. ENITON may deduct the confirmed amount from the refund. If ENITON caused the cancellation, ENITON will bear the charge.

After export customs clearance, the parcel cannot be intercepted through this process. You may return it after receipt under this policy. Statutory withdrawal rights remain unaffected.

10. Refused, unclaimed, or incorrectly addressed parcels

If a parcel is returned because the customer supplied an incorrect or incomplete address, refused delivery without a reason attributable to ENITON, or failed to collect it, any eligible refund will be processed after ENITON receives and inspects the returned product.

Where permitted by law, actual return shipping, repeat-delivery charges, carrier fees, and other non-recoverable costs caused by the customer may be deducted. If the parcel cannot be returned and is destroyed or abandoned because of the customer’s action or omission, the outcome will depend on the documented logistics result and applicable law.

11. Statutory rights

Nothing in this policy limits mandatory consumer rights. Depending on your location, you may have a statutory cooling-off period and separate remedies for faulty or misdescribed goods. Those rights may apply even after ENITON’s commercial return or warranty period has ended.