This Shipping Policy applies to consumer orders placed directly through eniton-watch.com. Shipping options are shown according to the destination entered at checkout. An address is not accepted until the Website confirms that delivery is available.

2. Order processing

Orders are normally processed and dispatched within 1–3 business days after payment has been completed and confirmed. Business days exclude weekends and public holidays applicable to our fulfilment location.

Processing may take longer if payment or address verification is required, an item is temporarily unavailable, or an event outside our reasonable control affects fulfilment. If a material delay occurs before dispatch, we will try to contact you using the information supplied with the order.

3. Shipping options and cost

ENITON provides free standard shipping to destinations we serve. Where available, you may select a faster shipping option at checkout and pay the stated additional charge.

Available carriers, service levels, prices, and estimated delivery times vary by destination, parcel characteristics, and current logistics conditions. The method selected at checkout applies to your order.

4. Delivery estimates

Transit time begins after dispatch and is separate from the 1–3 business-day processing period. Delivery times vary by destination, carrier, customs processing, local delivery networks, and other conditions.

Any estimated delivery date or range is provided for guidance and is not a guarantee. Customs inspections, severe weather, peak seasons, public holidays, security checks, transport disruption, and other circumstances may extend delivery times. Any mandatory delivery deadline or remedy under applicable consumer law remains available.

5. Tracking

Where tracking is available, tracking details will be provided after dispatch through the contact method connected with your order. Tracking events may take time to appear or may not update at every stage of international transit.

6. Currency and checkout

ENITON’s base prices are set in U.S. dollars (USD). The Website may allow customers to switch between available display currencies. Converted prices may change as exchange rates change.

The final payment currency and amount will be shown at checkout before payment. If the checkout processes payment in a currency different from your account currency, your bank, card issuer, or payment provider may apply its own exchange rate or charge a conversion or international transaction fee. Such third-party charges are outside ENITON’s control.

7. Payment methods and confirmation

ENITON currently accepts credit cards, debit cards, and PayPal. Additional payment methods may be introduced. The methods available for a particular order will be shown at checkout.

Payment details may be processed by the payment provider selected at checkout under that provider’s own terms and privacy notice.

An order enters processing only after payment has been completed and confirmed by the relevant payment provider. An incomplete, declined, reversed, or failed payment will not be dispatched.

If payment or order information appears unusual, ENITON may request reasonable verification. If verification cannot be completed, or if there is a reasonable risk of unauthorised payment or fraud, ENITON may pause or cancel the order and return any amount received to the original payment method.

8. Prices and promotions

The price shown at checkout is the price charged by ENITON, subject to correction of an obvious error. Product prices and promotions may change before an order is placed. A change does not affect an order already accepted, except where required by law or agreed with the customer.

If an obvious pricing error, stock error, or technical fault makes an order impossible to fulfil, ENITON will contact the customer and may cancel the affected order with a full refund. ENITON will not charge a higher price without the customer’s agreement.

A promotion or discount code is subject to the conditions displayed with it, including any validity period, eligible products, minimum spend, or usage limit. Unless expressly stated otherwise, promotions cannot be exchanged for cash or applied retrospectively.

We may refuse or cancel the misuse of a promotion, including duplicate, automated, fraudulent, or unauthorised use, subject to applicable law.

9. Import duties and VAT

ENITON covers applicable import duties and value-added tax (VAT) arising from delivery of Website orders. Customers should not normally be required to pay these charges separately on delivery.

If a carrier or customs authority requests payment, contact enitonwatches@gmail.com before paying whenever reasonably possible. Send your order number and a copy of the request. If ENITON confirms that payment should be made to avoid a delivery problem, keep the official receipt so that we can arrange the appropriate reimbursement or solution.

Charges caused by a customer’s separate request, incorrect declaration supplied by the customer, or purchase outside the Website are not covered by this promise unless ENITON agrees otherwise in writing.

10. Refund timing

Approved refunds are returned to the original payment method. ENITON normally initiates a refund within 1–5 business days after the applicable approval or return inspection. Banks and payment providers may require additional time to credit the funds.

Any exchange-rate difference or third-party conversion fee is controlled by the relevant bank or payment provider and may not be recoverable from ENITON, except where applicable law requires otherwise.

11. Address changes

You are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. We will try to update the address before fulfilment or handover to the carrier, but changes cannot be guaranteed after processing has started.

For security, we may ask you to verify a material address change. A change of destination country or region may require cancellation and a new order.

12. Cancellation and parcel interception

Before a parcel completes export customs clearance, ENITON may attempt to intercept it at your request. Cancellation is confirmed only if the carrier confirms successful interception.

For a customer-requested cancellation that is not caused by ENITON, the customer must pay the carrier’s actual interception charge, where permitted by law. The confirmed amount may be deducted from the refund. If ENITON caused the cancellation, ENITON will pay the related charge.

Once the parcel has completed export customs clearance, it cannot be intercepted or cancelled through this process. You may request a return after delivery under our Returns & Refunds Policy. Statutory cancellation rights remain unaffected.

13. Delayed, lost, damaged, incomplete, or incorrect deliveries

If the carrier confirms that a parcel has been lost, ENITON will offer a replacement shipment or refund, subject to any verification reasonably required.

If a product arrives damaged, incomplete, or different from what you ordered, please contact us as soon as possible, preferably within seven calendar days of delivery. Provide the order number and clear photographs or video of the outer packaging, shipping label, item, and issue. The seven-day request helps us make a carrier claim; it does not limit rights that cannot legally be limited.

If tracking shows “delivered” but you have not received the parcel, check with household members, neighbours, reception areas, safe-place locations, and the local carrier, then contact us. We will assist with a carrier investigation. If the investigation confirms loss or misdelivery for which the customer is not responsible, we will offer reshipment or refund.

14. Incorrect address, refusal, or failure to collect

If a parcel is returned because the customer supplied an incorrect or incomplete address, refused delivery without a reason attributable to ENITON, or did not collect the parcel in time, ENITON will process any eligible refund after the returned product has been received and inspected.

Where permitted by law, actual return shipping, repeat-delivery charges, carrier handling charges, and other non-recoverable costs caused by the customer may be deducted from the refund. If the parcel cannot be returned and is abandoned or destroyed by the local carrier because of the customer’s action or omission, the solution will depend on the documented logistics outcome and applicable law.

If ENITON entered the address incorrectly or otherwise caused the delivery problem, ENITON will bear the related reasonable cost.

15. Delivery restrictions

We may be unable to deliver to certain countries, regions, remote areas, parcel lockers, military addresses, or restricted locations. Available destinations and methods are determined at checkout. We may contact you if a carrier restriction is discovered after the order is submitted.