One-Year Limited Warranty

Last updated: 27 July 2026

1. Warrantor and scope

This One-Year Limited Warranty is provided by Dongguan Xiegang YiNiDun Watch Firm, trading as ENITON, for eligible ENITON watches purchased directly through eniton-watch.com.

Keep your order confirmation or other valid proof of purchase. Purchases made through AliExpress or another seller must follow that seller’s or platform’s warranty process unless ENITON confirms otherwise in writing.

2. Warranty period

The limited warranty lasts for 12 months and begins seven calendar days after the order’s dispatch date. For example, if an order is dispatched on 1 July, the commercial warranty begins on 8 July.

This starting rule applies only to ENITON’s voluntary commercial warranty. It does not shorten any mandatory legal guarantee or consumer remedy, which may begin on delivery and may last longer depending on your country.

3. What is covered

Subject to the exclusions below, the warranty covers material or manufacturing defects arising during normal use, including:

• a movement or timekeeping fault caused by a manufacturing defect;
• a functional fault affecting the hands, calendar, crown, or other stated watch function;
• an assembly defect; and
• failure of the stated water-resistance performance where the watch was used correctly within its marked rating and inspection confirms a product defect.

4. What is not covered

The commercial warranty does not cover:

• normal wear and ageing, including scratches, scuffs, impacts, cosmetic marks, coating or plating wear, and normal strap or bracelet wear;
• normal depletion of a quartz-watch battery;
• damage caused by accident, impact, dropping, crushing, misuse, neglect, improper storage, chemicals, extreme temperature, or another external cause;
• water damage caused by exceeding the marked water-resistance rating, operating the crown or pushers under water, failing to secure the crown, using the watch in a manner inconsistent with its rating, or deterioration caused by misuse;
• damage caused by unauthorised repair, disassembly, modification, replacement parts, or alteration; or
• loss or theft.

If a listed condition was already present on delivery, it may still be handled as a delivery defect or quality issue under the Returns & Refunds Policy and applicable consumer law.

Normal battery depletion is excluded, but a watch that arrives with a non-functioning battery or a battery-related defect may still qualify for a remedy after assessment.

5. How to make a warranty claim

Email enitonwatches@gmail.com and provide:

• your order number or proof of purchase;
• a clear description of the issue;
• when the issue began and how the watch was being used; and
• clear photographs or video showing the watch and fault where possible.

We may ask for reasonable troubleshooting information before requiring a return. If inspection is needed, wait for ENITON’s confirmation, return address, and shipping instructions. Do not send the watch to the address on the original parcel label unless specifically authorised.

6. Warranty remedy

After inspection confirms a covered defect, ENITON will provide an appropriate remedy according to the circumstances and applicable law. This may be repair or replacement. If repair or replacement is unavailable, disproportionate, or cannot be completed within a reasonable time, ENITON may provide a full or partial refund as appropriate.

A repaired or replacement watch remains covered for the balance of the original commercial warranty period, or for any longer minimum period required by applicable law.

7. Warranty shipping costs

If inspection confirms a covered warranty defect, ENITON will bear the reasonable standard cost of returning the watch for assessment and the standard cost of sending the repaired or replacement watch to you.

If inspection finds no fault, or finds that the issue is outside the warranty, the customer is responsible for the related inbound and outbound shipping costs, subject to applicable law.

You must obtain ENITON’s confirmation and follow the instructed return method. Unauthorised expedited shipping, additional insurance, customs charges, or other optional costs will not be reimbursed unless agreed in advance or required by law.

8. Unauthorised repair

Unauthorised disassembly, repair, or modification may affect commercial warranty coverage if it caused or contributed to the claimed defect. This clause does not remove legal rights that cannot be excluded and does not make lawful third-party repair automatically void all unrelated rights.

9. Statutory rights

This warranty gives you additional contractual protection. It does not exclude, replace, or limit mandatory rights against the seller for faulty, unsafe, or misdescribed goods. Those rights may continue after this commercial warranty ends.